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Human rights are being progressively realized as a result of accountable service delivery supported by enhanced interaction between citizens and the state that has focused on strengthening governance and public resource management processes.

This is as a result of all levels of government providing service delivery in accordance with their prescribed mandates and of a quality acceptable to citizens. The state exhibits high levels of accountability for service delivery, is responsive to citizen’s needs and systematically addresses weaknesses in public resource management processes. Parliamentary and constitutional oversight bodies are able to fulfil their legislated responsibilities while public officials and service providers deliver on their functions overseen by an executive that respects human rights and the rule of law.

The public are empowered to participate and make demands during the formulation of public policy and its subsequent implementation while government is responsive and transparent during its engagement with the public. Citizens have high levels of capacity for this engagement holding members of the executive, members of parliament, politicians and bureaucrats to account in explaining and justifying public resource management decisions.

The improved interaction between citizens and the state results in improved service delivery which fulfils people’s rights to basic health, education, sanitation, housing, food, water and a clean, healthy environment.



Through applied research, advocacy and capacity building which is informed by learning within and across contexts the PSAM will strengthen the work of social accountability actors. This will result in the creation and sharing of knowledge that will ultimately support citizens in effectively demanding justifications and explanations from state actors regarding the management and use of public resources.


The PSAM was founded in 1999 as a research project in the Rhodes University Department of Sociology. Its initial aim was to monitor incidents of corruption within the Eastern Cape government. From 2005, recognising the systemic nature of poor governance and corruption in the province, the PSAM began a concerted advocacy effort to systematically strengthen public resource management by key Eastern Cape government departments. In 2007, PSAM introduced a training and academic component. The training component has developed to be what is known as the Regional Learning Programme and the academic component has changed to become what is known as the Advocacy Impact Programme.
The various activities and interventions by PSAM over the years have emphasised the on-going need for greater and improved accountability interventions by civil society organisations across the region. Through our work we seek to achieve improved networking and advocacy to leverage impact and enhanced learning so that achievements are shared, evaluated and used to bolster social accountability interventions in sub-Saharan Africa.